Refund policy

Return & Refund Policy

We are committed to ensuring that every customer experience is as brilliant and flawless as our nails. In the rare event that there is a problem with your order, please contact us at juluguoji@gmail.com. For a standard return form, please refer to the information on this page.

 Return Policy

1. Return period and qualifications
   Return period: 15 days (calculated from the date of receipt).
   Return conditions:
   ◆Unopened goods: can be returned without reason, the packaging must be kept intact.
   ◆Opened goods: if there is a quality problem (such as damage, wrong delivery), you can apply for a return; if it is due to personal preference and does not affect the secondary sale (original packaging and accessories are complete), you can apply for a return.
2. Exchange process
   If you want to exchange the product, please contact our customer service or send an email to get quick exchange support.
3. Return Fee Responsibility Division
   Seller's Responsibility: If the product is damaged, sent by mistake, or has quality issues, the seller will bear all costs (including return shipping and restocking fees); If the product is returned due to personal preference, inappropriate size, etc., the seller will bear all costs if it does not affect the secondary sale.
4. Refund method
   ◆Default refund method: Full refund via the original payment channel (such as credit card, PayPal).
5. Special return terms
   ◆Non-returnable products: Products that are clearly marked as non-returnable on the product page; products with obvious signs of use will affect secondary sales.
   ◆Exceptions: If the marked non-returnable product has quality problems, return and refund are still supported.

Return and refund processing time:

We will process your return and refund request within 48 hours.

Estimated Refund Arrival Time::

Refunds will be issued to bank accounts via the original payment method within 7-15 days after approval.